Privacy Policy

The purpose of this Privacy Policy is to inform you about the types of information CROSSMARK Canada (“CROSSMARK”, “we,” “us,” or “our”) gathers online about you when you visit (our “Site”), how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, that information. That is why we encourage you to read our Privacy Policy before using our Services.

This Privacy Policy may change from time to time, so please check back periodically. This Privacy Policy will explain the following regarding the treatment of information collected on our Site:

1. Sites Covered By This Privacy Policy
This Privacy Policy applies to our Site, any applications you made to join our team, and any interactions with us by any means (together, “Services”). 

If you click through to links to third parties’ websites, applications from our Services, this Privacy Policy does not apply to such external services. It is always a good idea to read their privacy policies to understand what they do with your information

2. The Information We Collect and Why

We may collect and you may provide CROSSMARK with personal information when using our Services. Our primary goals in collecting information are to provide customers with exceptional service and to provide all visitors a smooth, efficient, and personalized experience while using our Site

You hereby agree that the information you provide to CROSSMARK is correct; otherwise, it is possible that you will be unable to provide you with products or services. See table below for more details on the categories of information we collect and the means by, and purposes for which we collect it.

Category Examples Means & Purposes of Collection
Identification Information Name, address, phone number, email address. We collect this information when you correspond with us, fill out any forms on our Site (such as when you request for information), participate in any surveys, or otherwise voluntarily provide it to us, such as when you request that we send you newsletters. This information allows us to respond to your requests for information and to send you the newsletters you may have requested.
Request-Related Information Any information you choose to include in your correspondence and comments to us. We collect this information when you correspond with us by any means. We may keep record of your Request-Related Information in a file specific to you, as it allows us to provide better service in the event you contact us again.
Survey-Related Information Your personal references and opinions on our services, any other information you choose to include when completing our surveys. We collect this information when you volunteer to participate in our customer surveys regarding CROSSMARK’s services. This information allows us to improve our services.
Job-Related Information Professional experience, skills, resume, etc. We collect this information when you voluntarily provide it to us or apply to a job posting listed on our Site. This information allows us to evaluate your candidacy and whether your experience is appropriate for the job posted.
Technical Information Date, time and duration of your visits on our Site, the pages viewed and links clicked on our Site, the browser you used to access our Site, the search terms entered on our Site, your language preferences, browsing history, Internet Protocol (IP) address 1, the URL 2 of web pages that redirected you to our Site, etc. We collect this data when you visit our Site or click on banner ads for CROSSMARK services. We collect this data using cookies and pixels on our Site, including those provided by trusted third parties who collect it on our behalf (such as Google Analytics). This Privacy Policy provides more information on how we use cookies and other technologies to collect this information. This information allows us to compile aggregate data about traffic and interactions on our Site in order to improve the experience, content and tools on our Site, to provide customized Site experiences to our users and to evaluate the effectiveness of our advertising.
Please note that we may also collect and use your information for any other purpose permitted or required by law.

3. Sharing Your Information
We DO NOT sell, trade, or rent to others the information we collect online. However, we may share your information with third parties where necessary to fulfil the purposes identified above, including as set forth below:

  • Service Providers: We may share the information you provide online with other CROSSMARK entities and/or businesses that provide services to CROSSMARK, such as website hosting, marketing, or data storage services. When we engage third parties to perform services on our behalf, we will require them to observe the intent of this Privacy Policy.

  • Professional Advisors: We may share your information to our legal, financial, accounting or other consultants to the extent necessary to operate our business and comply with applicable laws.

  • Law Enforcement or Other Authorities: From time to time, we may be required to provide your information in response to a court order, subpoena, or government investigation.

  • Commercial Transactions: We may share your information with an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our (or any of our related entities) business assets.
We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release your information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of others and ourselves.


4. Transferring Your Information

Your information may be held at our offices, and those of our third-party service providers and professional advisors described above. Some of these third parties may be based or share the information outside of the province of Quebec. By submitting information to us, you consent to the communication of your information to, and the storage of that information, outside of the province of Quebec or outside Canada. While such information is outside of your province of residence, it is subject to the laws of the jurisdiction in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other jurisdictions pursuant to local laws.

However, our practices regarding your information will at all times continue to be governed by this Privacy Policy. Where applicable we comply with legal requirements providing adequate protection for the transfer of information to third countries.

If you would like more information about how we transfer your information, please contact us as setforth in the section below “Contact us”?

5. Your Rights Regarding Your Information

CROSSMARK seeks to ensure that your information and preferences are accurate and complete. Under certain circumstances and subject to applicable data protection laws, supported by a written request and proof of identification, you may consult the personal information that we have collected, used or shared, and/or ask that it be corrected, and/or withdraw your consent to our disclosure or use of personal information collected. If you have created personal profiles online, you may access and change your information by visiting the site where it was submitted.

As required or permitted by law, you may be entitled to additional rights, including: (i) the right to control the dissemination of your personal information; (ii) the right to receive computerized personal information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization; (iii) the right to be informed of and submit observations regarding automated decision-making; and (iv) the right to request information about data processing.

Finally, you also have a right to lodge a complaint with a competent data protection authority, in particular in the country/territory where you normally reside, where we are based or where an alleged infringement of data protection law has taken place, such as the Commission d’accès à l’information du Québec.

To exercise any of these rights, please contact us as set forth in the section below “Contact Us.”

6. Marketing Communications

If at any time you change your mind and wish to stop receiving further marketing communications from CROSSMARK, please contact us as set forth in the section below “Contact us” and we will do all we can to honor your request. All e-mail communications from us, such as newsletters, tell you how to stop receiving them. Please follow these instructions if you no longer wish to receive the e-mail messages. 

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 14 on our Site. If you are the parent or legal guardian of a child under 14 who has provided us with personal information, please contact us as set forth in the section below “Contact Us” to ask us to stop using or to delete that information.

8. Use of Cookies On This Site

A “cookie” is a small data file transferred by a website to your computer’s hard drive. We send cookies when you surf our Site, respond to online surveys, or request information. Accepting the cookies used on our Site give us access to your Technical Information, and we can use the cookies to identify your computer. The aggregate information collected permits us to analyze traffic patterns on our Site. This can enable us over time to provide you with a better experience on our Site by improving the content and making it easier to use. For example, cookies can keep track of what you have selected and allow you to enter your password only once on pages where a log-on is required. Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, though, there may be some features of our Site that will not be available to you and some Web pages may not display properly.

9. Use of Third-Party Media and Research Companies

CROSSMARK does not run third-party ads on our Site. However, to promote our services, we may use third-party media and research companies to place ads for us on other parties’ websites. If you visit a webpage displaying a CROSSMARK advertisement, our third-party online media and research companies may place cookies on your computer. These cookies allow the third-party media and research companies to recognize your device when it is used to return to that site. In this way, our online media and research companies may compile information about ads viewed and the general content of the pages where the ads appear. Over time, this information permits these companies to deliver ads that they believe will be of most interest to you and to minimize the repetition of ads you see. The cookies placed by these third-party companies are designed to collect only Technical Information and such information is collected exclusively for use in CROSSMARK’s marketing and research. Our Site does not have access to these third-party cookies. If you want to prevent these third-party companies from sending and reading cookies on your computer, you will need to visit each company’s website individually and follow their specific opt-out procedures.

10. Use of Web Beacons On This Site

Some pages on our Site contain electronic images known as Web beacons, or single-pixel GIFs, placed by our third-party media and research companies. Web beacons, which use cookie technology, permit these third-party companies to compile aggregated statistics for CROSSMARK about how visitors use our Site and to gauge the effectiveness of our ads. Only Technical Information is collected or shared through the Web beacons used on our Site, and the information collected does not permit us to identify users of our Site. The data is collected exclusively for use in CROSSMARK’s marketing and research. If you would like to prevent our third-party online media and research companies from collecting this information, you will need to visit each company’s website individually and follow their specific opt-out procedures.

11. Protection and Storage of Your Information

CROSSMARK acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online under our control. However, information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure, and no security can provide absolute protection. As a result, we do not ensure, warrant or guarantee the security or integrity of such information.

We retain your information only for as long as is necessary for us to fulfil the relevant purposes specified in this Policy and to comply with our legal obligations.

12. Links to Other Web Sites

Parts of our Site may contain links to third-party websites for your convenience and information. If you use these links, you will leave the website. When you access such third-party websites, even ones that may contain the CROSSMARK logo, please understand that we do not control the content and are not responsible for the privacy practices of any third-party websites. We suggest that you carefully review the privacy policies of each site you visit. This Privacy Policy does not cover the information practices of any such third-party websites linked to our Site. These other sites may send their own cookies to users, collect data, or solicit personal information.

13. Changes To This Privacy Policy

If there are changes or additions to the terms of this Privacy Policy, we will post those changes here so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check this page before proceeding to use our Site. Any changes will be effective when we post the revised Privacy Policy. This Privacy Policy was last updated as of the effective date listed at the top. Subject to applicable laws, we will notify you of any changes to this Privacy Policy.

14. Contact Us

If you have any questions or concerns about CROSSMARK’s use of your information or about this Privacy Policy, or exercise any of your rights with regards to your personal information, please send an e-mail to


1. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

2. A URL is the global address of documents and other resources on the World Wide Web. For example, is the URL for CROSSMARK’s Canadian home page